US Customer Success Manager (CSM)

cITY

USA

Salary

Job description

Created in 2016, Meero is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers.

From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales.

At the crossroads of AI and creativity, Meero partners with players in diverse industries (Real Estate, Automotive, Fashion...) all around the world.

CarCutter is our global #1 visual AI editing and optimisation solution for the automotive industry and is used by customers from all around the world. Due to our continuous growth, we are expanding our passionate and motivated CarCutter team in Barcelona, Graz, Paris and the US! Therefore, we are looking for a Customer Success Manager to onboard our customers, monitor their product usage and to ensure they're fully satisfied with the Carcutter products.

Job responsibilities

Leading the provisioning of the product purchased by the customers
Monitor usage of the customers in order to keep top notch customer satisfaction
Leading communication and technical support (e.g. API integration) for our key accounts to find technical solutions
Being Carcutter’s main POC for our strategic accounts on operational topics
Being an internal customer ambassador helping our Product and Design Team tailor our product to best serve our customers’ needs.
Run Quarterly Business Reviews with our key accounts in order to build and to nurture a trusting relationship with our strategic customers
Supporting the sales team with your technical & customer understanding to grow the business.
Customer retention

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Job requirements

Hard-Skill Requirements:

Solid customer facing experience
Experience in managing key accounts
Some experience in pre-sales, technical sales or as technical consultant
Good basic technical knowledge of contexts
CRM experience (Hubspot, Salesforce)

Soft-Skill Requirements:

Strong communication skills and customer-oriented thinking
Ability to empathize with customers and identify needs
Thorough way of working
Reliability
Time management and prioritization of tasks
Language : English at native level (additional language skills of advantage)

Of advantage:

Completed technical education
Solid IT experience (SQL/Amazon S3/FTP concept)

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What We Offer

Freedom Culture: with us you enjoy full freedom by taking responsibility for your own projects.
A competitive compensation package that includes a performance-driven bonus structure.
Opportunity to grow professionally within a fast-growing global company.
Warm working atmosphere: Good, friendly communication and warm cooperation are the order of the day at our company.

Hiring Process

Interview with the Talent team
Interview with your future manager / Customer Success Manager Lead
Interview with our VP Global Delivery

CLICK HERE TO APPLY

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Company perks

100% Quality

Quality is not only reflected in our product, but also in every step of our projects. Our team lives and breathes quality to make our clients happy.
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Work-From-Home

n order to optimally adapt your work life to your needs, you have the possibility to switch between the CarCutter-office and home office.
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Flexible hours

Our flexitime models allows you to balance private life and work, and gives you enough flexibility to juggle easily with deadlines, family visits and university projects.
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Free Public Transport

Whether it’s a public transport ticket or a bicycle service, you receive a mobility budget of up to €315 for your travel costs.

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Best working equipment

Unleash your full potential by equipping you with the weapon of choice. We provide you with Macbooks, Omen, 32" monitors and much more.
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Freedom culture

Enjoy full freedom by taking responsibility for your own projects & ideas. Flat hierarchies, open-minded teams and a strong appreciation of others work is enabling progress through freedom.

Friendly Atmosphere

Good, friendly communication, flat hierarchies and cordiality are on the agenda here. And uh, did we mention our in-house bar?

Table tennis and office-bar

Nothing better than finishing your working day with a table tennis tournament or with an ice-cold refresher at the CarCutter in-house bar.
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Team retreats

Every year we meet several times at great locations to celebrate together and have a wonderful time. Looking forward to meeting you!
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