Senior Customer Project Manager - CarCutter - Leading Partner for Automotive Imagery Solutions

Job description

Created in 2016, Meero is the world expert in image quality, providing the best end-to-end visual content solutions for online sellers.

From fashion professional photography to AI-based image management and quality enhancement, we’re here to analyze, optimize and beautify all visuals in order to boost online sales.

At the crossroads of AI and creativity, Meero partners with players in diverse industries (Real Estate, Automotive, Fashion...) all around the world.

CarCutter is our global #1 visual AI editing and optimisation solution for the automotive industry and is used by customers from all around the world. Due to our continuous growth, we are expanding our passionate and motivated CarCutter team in Barcelona, Graz, Paris and the US! Therefore, we are looking for a Sr Customer Project Manager. This position is focused on managing customer-facing projects, ensuring timely and successful delivery while maintaining positive client relationships.

‍

Job responsibilities

Customer Relationship Management: Act as the main POC for internal teams and clients during onboarding for dealership groups or marketplaces with complex requirements, providing timely updates and addressing questions or concerns.
Requirement Management: Oversee the configuration and setup process for each client, ensuring system parameters align with dealership or marketplace-specific requirements.
Feature Roll-Out for Strategic Accounts: Manage smooth feature roll-outs for strategic accounts, coordinating with relevant teams to guarantee successful integration and deployment.
Issue Resolution Management: Work closely with the Customer Care and Customer Success Management (CSM) teams to resolve issues for strategic accounts promptly. Coordinate with the Product Management (PM) team to communicate client needs and identify potential enhancements or solutions to address recurring issues, ensuring seamless project execution and ongoing client satisfaction.
Controlling: During the project, check the results on client interfaces to ensure the system is functioning as intended, verifying both accuracy and quality of the deployment.
Handover to CSM: After completing onboarding, feature roll-outs, or resolving issues, facilitate a thorough and seamless handover of the client to the CSM team for ongoing management.‍
Documentation: Document each client’s configuration and feature setup comprehensively, maintaining accessible records for future reference and team transparency.

Job requirements

Education: Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field.
Experience: 3+ years of experience in project management or client-facing roles, ideally within SaaS (automotive)
Project Management Skills: Proficient in project management tools and methodologies, capable of managing detailed, multi-phase onboarding processes.
Technical Aptitude: Ability to understand digital configurations and system requirements, ensuring precise client setups.
Communication: Exceptional verbal and written communication skills for engaging with clients and internal teams, conveying technical information in an accessible way.
Attention to Detail: Skilled in monitoring system outputs to maintain quality control over deployments and client satisfaction.‍
Documentation Skills: Experience with Notion or similar platforms for creating and maintaining thorough client records.

Customer-Centric Mindset: Focused on delivering high-quality onboarding experiences and ensuring client success.
Problem Solving: Proactive approach to identifying challenges, especially in feature roll-outs and troubleshooting.
Collaboration: Works effectively across teams, engaging with Care, CSM, and technical teams to meet project goals.‍
Organizational Skills: Capable of managing multiple projects simultaneously, with meticulous attention to client documentation and project timelines.

Apply now

Company perks

100% Quality

Quality is not only reflected in our product, but also in every step of our projects. Our team lives and breathes quality to make our clients happy.
‍

Work-From-Home

n order to optimally adapt your work life to your needs, you have the possibility to switch between the CarCutter-office and home office.
‍

Flexible hours

Our flexitime models allows you to balance private life and work, and gives you enough flexibility to juggle easily with deadlines, family visits and university projects.
‍

Free Public Transport

Whether it’s a public transport ticket or a bicycle service, you receive a mobility budget of up to €315 for your travel costs.

‍

Best working equipment

Unleash your full potential by equipping you with the weapon of choice. We provide you with Macbooks, Omen, 32" monitors and much more.
‍

Freedom culture

Enjoy full freedom by taking responsibility for your own projects & ideas. Flat hierarchies, open-minded teams and a strong appreciation of others work is enabling progress through freedom.

Friendly Atmosphere

Good, friendly communication, flat hierarchies and cordiality are on the agenda here. And uh, did we mention our in-house bar?

Table tennis and office-bar

Nothing better than finishing your working day with a table tennis tournament or with an ice-cold refresher at the CarCutter in-house bar.
‍

Team retreats

Every year we meet several times at great locations to celebrate together and have a wonderful time. Looking forward to meeting you!
‍

